Privacy Policy

Information we collect

When you contact RAOZAN Newlife General Hospital through this website, phone, or WhatsApp, we may collect your name, phone number, requested department or service, appointment preferences, and the message you choose to share.

How we use information

• To respond to appointment and service inquiries.
• To coordinate front desk communication and patient follow-up.
• To improve website content, service availability, and support workflows.
• To meet operational, safety, recordkeeping, or legal requirements when applicable.

Medical and emergency information

The website contact form is for appointment requests and general communication. Do not use it for urgent medical emergencies. If you need urgent care, call the hospital or visit the nearest emergency service immediately.

Sharing and third-party services

We do not sell personal information. We may share information with hospital staff, medical professionals, diagnostic teams, communication providers, or service partners when needed to respond to your request or operate the website.

If you choose to contact us through WhatsApp, phone, maps, email, or another third-party service, that service may process your information according to its own privacy practices.

Data security and retention

We use reasonable administrative and technical measures to protect information submitted to us. We keep information only as long as needed for appointment support, hospital operations, legal obligations, or legitimate recordkeeping.

Your choices

You may contact us to ask about your submitted information, request corrections, or ask that non-essential contact information be removed where appropriate.